Refund policy

Digital Product Sales

Apollo Safety Partners sells electronic documents, videos, training materials, and customized digital resources.

Due to the immediate and nonreturnable nature of digital products, purchases are generally final once a file has been downloaded, accessed, emailed, delivered, or made available through the customer’s account.

Refund Eligibility

A refund, replacement, correction, or store credit may be considered when:

  1. The customer was charged more than once for the same order.
  2. The delivered file is corrupted or cannot be opened using the software identified on the product page.
  3. The customer received a product materially different from the product ordered.
  4. Apollo Safety Partners is unable to deliver the purchased product.
  5. A customized product contains an error made by Apollo Safety Partners that cannot be reasonably corrected.

Customers must contact Apollo Safety Partners within 14 calendar days of purchase or delivery, whichever occurs later.

Non-Refundable Purchases

Refunds will generally not be issued when:

  1. A digital product has already been downloaded or accessed.
  2. A training video has been viewed, downloaded, uploaded, or distributed internally.
  3. The customer purchased the wrong product, format, language, jurisdiction, or service level.
  4. The customer no longer needs the product or changed their mind.
  5. The customer lacks the software, equipment, internet access, or technical capability needed to use the product.
  6. A product does not satisfy a requirement that was not included in the product description or communicated before purchase.
  7. The customer provided incomplete, inaccurate, or outdated customization information.
  8. Customized work has already started.
  9. The customer failed to participate in the customization or review process.
  10. The customer requested work outside the scope of the original purchase

Customized Products

Customized product fees compensate Apollo Safety Partners for professional time, technical review, development, and preparation.

Customized orders become nonrefundable once work begins.

Apollo Safety Partners will correct errors made by our team and complete revisions included within the purchased scope. Additional work resulting from changed operations, newly submitted information, expanded locations, different regulatory requirements, or a change in the requested product may require an additional fee.

Order Cancellations

Cancellation requests must be submitted immediately.

An order may be canceled only when the product has not been downloaded, accessed, delivered, or assigned for customization.

Apollo Safety Partners cannot guarantee cancellation after payment has been processed or work has begun.

Refund Processing

Approved refunds will be issued to the original payment method.

Apollo Safety Partners will normally process an approved refund within 5 business days. The customer’s bank, card issuer, or payment provider may require additional time to post the credit.

Refund Requests

Refund requests must include:

  • Customer name
  • Order number
  • Product purchased
  • Date of purchase
  • Reason for the request
  • Description of any technical issue
  • Screenshots or supporting information when applicable

Submitting a request does not guarantee that a refund will be approved.