Frequently Asked Questions
Apollo Safety Partners provides professionally developed electronic safety documents, written safety programs, training materials, and safety training videos. All products are delivered electronically. We do not currently sell or ship physical products.
Our resources are developed and reviewed by experienced Certified Safety Professionals. We combine technical safety knowledge with practical field experience to create materials that businesses can understand, implement, and maintain.
A Certified Safety Professional, or CSP, is a safety professional who has earned the CSP credential from the Board of Certified Safety Professionals. Earning the credential requires a bachelor’s degree, at least four years of professional safety, health, and environmental experience, an approved qualifying credential, and successful completion of the CSP examination. CSPs must also maintain their certification through continuing professional development and recertification requirements.
Working with a CSP means your safety documents and guidance are supported by demonstrated professional experience, technical knowledge, risk management capability, and an ongoing commitment to current safety practices. Apollo Safety Partners uses CSP oversight to develop practical, company specific resources designed for real workplace implementation.
Product delivery depends on the item purchased.
Instant download products are available electronically after payment is completed.
Customized products require the purchaser to complete a questionnaire or provide company information. Our team will then prepare and electronically deliver the customized materials within the turnaround time shown on the product page.
Instant download products are delivered through the order confirmation page or by email.
Customized documents and videos are delivered electronically to the email address provided during checkout.
Customers are responsible for entering an accurate and accessible email address when placing an order.
No. Apollo Safety Partners currently provides electronic products only. Customers may print eligible documents for their own internal business use.
Available file formats are identified on each product page and may include PDF, Microsoft Word, Microsoft PowerPoint, MP4 video, or other commonly used electronic formats.
Not every product includes an editable file. Customers should review the product description before purchasing.
Yes. Products identified as customized will be tailored using information provided by the customer.
Customization may include the company name, logo, operations, responsibilities, procedures, locations, equipment, hazards, and other information relevant to the purchased product.
The quality and accuracy of the completed product depend on the accuracy and completeness of the information submitted by the customer.
Our safety resources are developed by Certified Safety Professionals using applicable OSHA requirements, recognized safety practices, and professional safety experience.
Compliance also depends on an employer’s operations, location, workforce, hazards, implementation, training, recordkeeping, and ongoing program management. Purchasing a document or video does not replace the employer’s responsibility to evaluate its workplace and comply with all applicable federal, state, and local requirements.
Revision terms will be listed on the applicable product page.
Reasonable revisions needed to correct customer information or align the product with the originally submitted questionnaire are generally included during the stated review period.
Requests involving a different company, additional locations, substantially different operations, new regulatory jurisdictions, or services outside the original purchase may require an additional fee.
Unless otherwise stated on the product page, purchased videos may be used within the purchasing organization for internal employee training.
Videos may be placed on the purchaser’s internal learning management system, company network, shared drive, training computer, or other secure internal platform.
Videos may not be resold, sublicensed, publicly posted, distributed to unrelated companies, or used to create competing products.
No. Purchases are licensed to the individual or organization identified on the order.
Products may be used internally by the purchasing organization but may not be resold, republished, sublicensed, uploaded to a public website, or distributed to another business without written authorization from Apollo Safety Partners.
Products available in Spanish will be clearly identified on the product page. Customers should verify the selected language before completing their purchase.
Contact Apollo Safety Partners as soon as possible and before downloading, accessing, or receiving customization services.
Because our products are electronic, we cannot guarantee a refund or exchange after a product has been downloaded, accessed, delivered, or customized.
Contact our support team with your order number and a description of the issue. We will help verify the order, restore access when appropriate, or replace a corrupted or incomplete file.
The applicable download period and access limits will be shown at checkout or in the delivery email.
Customers should download their files promptly and maintain a secure backup. Apollo Safety Partners cannot guarantee indefinite access to previously purchased files.
A purchase includes the version of the product available at the time of the order unless the product page specifically includes future updates or an active subscription.
Regulations and industry practices change over time. Customers are responsible for reviewing their programs periodically and purchasing or requesting updates when necessary.
Yes. Our goal is to provide professional safety support without unnecessary complexity or attitude. Contact us when you need help understanding a product, selecting the right resource, or determining whether additional customization is appropriate.
Yes. In addition to digital documents and training videos, Apollo Safety Partners may provide ongoing professional safety support for organizations that need continued access to a Certified Safety Professional.
Support may include program development, document management, training coordination, incident review, regulatory guidance, safety meeting support, inspection assistance, corrective action tracking, and general safety leadership.
Service availability, scope, and pricing will depend on the organization’s size, operations, locations, hazards, and support needs.
Yes. Some organizations need more than a document or training video. Apollo Safety Partners can develop an ongoing working relationship that provides consistent safety guidance, professional oversight, and practical support as the organization grows.
Contact us to discuss available safety partnership options.