Digital Delivery Policy
Electronic Products Only
Apollo Safety Partners currently sells electronic products only.
No physical product will be packaged or shipped. No shipping address, shipping charge, or physical delivery should be required unless needed for payment verification.
Instant Download Products
Instant download products are normally made available after payment is successfully completed.
The customer may receive access through:
- The order confirmation page
- A customer account
- An automated download email
- A secure electronic delivery link
Payment reviews, security checks, system maintenance, or technical issues may temporarily delay delivery.
Customized Products
Customized products will be delivered electronically within the turnaround period stated on the product page.
The turnaround period begins after Apollo Safety Partners receives:
- Successful payment.
- The completed customer questionnaire.
- All required company information.
- Logos, existing documents, photographs, or supporting materials requested for the project.
- Clarification of any incomplete or conflicting information.
A delay in receiving customer information may extend the delivery date.
Customer Responsibilities
Customers are responsible for:
- Providing a valid email address
- Checking spam and junk folders
- Downloading files before delivery links expire
- Maintaining secure backup copies
- Using compatible software and equipment
- Protecting files from unauthorized access or distribution
- Reviewing customized materials promptly
Delivery Problems
Customers who do not receive their files should contact Apollo Safety Partners and provide the order number and purchasing email address.
We will verify the order and resend or restore access when appropriate.
No Physical Shipping
Because all products are delivered electronically, shipping promotions, shipping rates, shipping carriers, and physical delivery estimates do not apply.